Question: How long have you been in the business?
Answer: We have been serving our customers through the traditional channels for 11 years. Now, we are bringing the assurance of same quality and service to the Online Store.
Question: Why should I shop online?
Answer: We offer great discounts and offers to bring you true value for your money – right in the comfort of your home! You will find all the relevant information available here to help you shop Online.
Question: Who can buy from kartinmart.com?
Answer: To be able to shop at kartinmart.com, you should be above 18 years of age and legally allowed, by the laws governing your land, to shop in India. We currently deliver to over 400 cities across India.
Question: How long will my order take?
Answer: All the products are dispatched within 2 working days of booking the order. You can track your order’s status through your My Accounts Section.
Question: Will I get any written confirmation for my order?
Answer: Yes. You will certainly receive an email confirmation immediately once you make the payment, which will give you complete information about the product details and the estimated delivery time.
Question: Is the website prices inclusive of all taxes?
Question: Do I have to sign up for an account to place an order?
Answer: No, you don’t have to! You can check your order status from the help desk without registering, but registering will give you access to more information about your order.
Question: What are the benefits of signing up for an account?
Answer: If you are a registered user, you will be able to checkout faster, save frequent addresses, access order history and track your order!
Question: What if I forget my password?
Answer: If you have forgotten your password, CLICK HERE.
Question: How do I place an order?
Answer: CLICK HERE for our step-by-step guide on how to order.
Question: What do I do if there is a problem with my order?
Answer: Our customer service team would love to help! CLICK HERE to contact us.
Question: Do you have a size guide?
Answer: Yes, we do! Please see our Size Guide for general information on sizing. If you still have questions, click here to contact our customer service team
Question: The item I would like to purchase is out of stock! What should I do?
Answer: Some of the items on our site can sell out quickly but we may get more soon! If you wish to be notified when the item is restocked, write to us at firstname.lastname@example.org with the name of the items and code! We will send you an email when the item is back in stock.
Question: Can I cancel my order?
Answer: Yes, within first 12 hours after placing the order you can cancel the order with reason, After dispatched the consignment from our end which is confirmed by you over mail or verification phone call the order was not be cancelled.
Question: Why is my order cancelled?
Answer: In the event that payment is not completed and notified to us within 24 hours from the issue of the order invoice, we reserve the right to cancel your order without prior notice.
Question: I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?
Answer: If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
Question: My Order Won’t Go Through. What Should I Do?
Answer: If you’re still receiving an error message after reviewing your, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: +91 33 26555670 or +91 9051733332.
Question: I Need To Change Something On My Order. How Can I Do That?
Answer: If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-2 business days, and once our warehouse has processed your order, we will be unable to make any changes.
Question: I Just Placed My Order. Can I Add Another Item To It?
Answer: Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us with the reference number. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.
Question: What payment methods do you accept?
Answer: For domestic orders, we accept Internet Banking, ATM Bank Transfers, Visa, MasterCard, American Express, JCB and Discover. For international orders, we accept Visa, MasterCard, American Express, JCB, Discover and PayPal payments.
Question: When will my payment be verified?
Answer: For Credit card and PayPal payments, you will receive the payment confirmation email upon checkout. For Internet Banking and ATM Bank Transfers, we aim to verify all payments within 24 to 48 hours.
Question: Can I do bank transfer?
Answer: Yes, of course you can! However, please note that it will take 3 working days for the funds to be credited into our bank account. Thus, you will only receive the payment confirmation email after approximately 4 working days.
Question: When will my order be shipped?
Answer: Most orders will be shipped within 1 to 3 working days upon confirmation of your payment. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays. To check order status, CLICK HERE
Question: Where Is My Order Confirmation?
Answer: As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel easy to contact our Customer Service Department.
Question: Will I Have To Pay International Taxes & Duties?
Answer: There always no extra Customers fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages
Question: Verification of shipping?
Answer: When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
Question: Do you ship to PO BOX address?
Answer: No, we don’t support this kind of service. We apologize for the inconvenience, but we cannot ship to P.O. boxes. All parcels will be held for picking up if cannot be signed or delivered. So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.
Answer: The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking will be valid for your check within 48 hours after you receive the email. We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.
Question: Missing any items in my order?
Answer: As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.
Question: I have received my item but it does not fit me, can I do an exchange?
Answer: CLICK HERE for our Return & Exchange Policy.
Question: Can I Return Or Exchange Items That Were Purchased On Sale?
Answer: All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, CLICK HERE
Question: How Long Does It Take To Process My Return?
Answer: Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Question: Sell out? What if the item I’m interested in is no longer available in my size?
Answer: Items can be sold out rather quickly, but we may get more soon! Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
Question: What should do if the size on the tag is different from what I ordered?
Answer: The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out.
Question: Why the color of received clothing is a little different from what I saw online?
Answer: The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Question: Any store locations?
Answer: We just do the business online.
Question: How do I use a discount code?
Answer: If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
Question: Not be sure about a size or have a fit question. How do I find this information?
Answer: Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department at email@example.com.
Question: Why was my order canceled?
Answer: Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
Question: Need to change something on my order, how can I do that?
Answer: If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Question: Can I get more information on a product?
Answer: We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best. The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images and more.
Question: Any catalogues that I can buy from?
Answer: With over so many items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.